Customers may submit return or exchange applications within 30 calendar days upon receiving ordered goods. Returned merchandise must remain brand‑new, unwashed, undamaged, with original tags and packaging fully preserved. Worn, damaged and custom‑produced goods are ineligible for return service.
All return submissions need prior approval from our official support email. Purchasers shall bear return‑related shipping expenses, with exceptions for factory‑defective goods, transit‑damaged parcels or wrong items shipped by our end.
Refund operations will only commence after we receive and complete inspection for returned goods. Actual fund arrival timeline depends on the internal processing cycle of your payment service provider.